Soft Facility Management

For comfort and safety in work environments and urban spaces

The Division dedicated to Facility Management services deals with cleaning services, maintenance of green spaces, gatehouse and reception services, customer care, porterage and logistics, support for catering, waste transport, funeral management services, small-scale maintenance, and disinfection, pest control and rat extermination services.

Soft Facility Management
The services supplied by the Soft Facility Management Division have been designed to guarantee comfortable, safe working environments, ensuring the wellbeing of everyone who accesses them.

Clients who outsource this type of service to L’Operosa S.p.A will find the ideal partner for a greater efficiency in terms of reliability, cost savings and optimised resources, as they can dedicate all their time to the activities of their core business.

Services

A comfortable, healthy and clean environment: just how a workplace, meeting place or public or private commercial space should be. L’Operosa S.p.A. designs its cleaning services based on the principle of minimum environmental impact, and uses eco-friendly products and minimum-waste equipment.
L’Operosa S.p.A. designs sanitisation services for public hospitals, private clinics, treatment facilities, nursing homes, medical centres and dental practices. It has two priority goals: obtaining the highest level of hygiene and protecting people’s health.
L’Operosa S.p.A. is specialised in the maintenance of green spaces, for public and private clients. Town parks, the gardens and outdoor spaces of condominiums, residential sites and recreational spaces, businesses and shopping centres: creating more pleasant green areas and contributing to a community’s wellbeing.
Call centre, gate house, storage, custodian, reception and switchboard services require specialist skills and ensure high reception and security standards. These services are for public entities and private businesses alike.
Disinfection, pest control and rat extermination services safeguard the quality of internal environments and outdoor areas. The all-round approach and specialist know-how of L’Operosa S.p.A. guarantee protection from unwanted infestations.
L’Operosa S.p.A. is specialised in and authorised to transport waste and goods on behalf of third parties. It delivers complete solutions for material handling, including furniture assembly and disassembly and removal services.
L’Operosa S.p.A. is registered as a waste transport firm, dealing with the collection and transport of solid urban waste. If offers complete waste management, in compliance with the strictest protocols and regulations, which aims to reduce environmental impact.

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WHISTLEBLOWING (Decreto Legislativo 24/23)

In conformità al Decreto Legislativo 24/23, che è entrato in vigore di recente e che ha lo scopo di promuovere la trasparenza, la responsabilità e la tutela dei whistleblower, ovvero coloro che denunciano attività illegali o scorrette all’interno dell’azienda, L’OPEROSA ha attivato il canale di segnalazione interno, accessibile a tutti i dipendenti che consente di segnalare presunte violazioni o comportamenti illeciti in azienda, ed è stato progettato per garantire la riservatezza e la protezione dell’identità del segnalante, nonché dei soggetti coinvolti nella segnalazione, in caso si verifichino determinate circostanze.È importante sottolineare che L’OPEROSA si impegna a garantire la riservatezza e la protezione dei whistleblower che decidono di segnalare presunte violazioni, con misure di protezione contro eventuali ritorsioni dirette o indirette verso i segnalanti, in conformità della normativa stessa.

WHISTLEBLOWING (Italian Legislative Decree 24/23)

In compliance with Italian Legislative Decree 24/23, which recently came into force and the purpose of which is to promote transparency, responsibility and protect whistleblowers, i.e. the people who report unlawful activities or malpractices within a company, L’OPEROSA has set up an internal reporting channel, accessible to all employees, which allows them to report alleged breaches or unlawful conduct in the company, and which has been designed to protect the identity of the whistleblower and all people involved in the whistleblowing report, if certain circumstances occur. It is important to note that L’OPEROSA guarantees the confidentiality and protection of whistleblowers who decide to report alleged breaches, through measures that protect them from any direct or indirect retaliation, in compliance with the Decree.